Interact with your customers in real time and increase your sales

A FREE communication tool for you to monitor and chat with your clients on your website, Facebook, Telegram and Viber.

incorrectly entered e-mail address Something went wrong, try again later

Yay! You just completed Step 1.
Now please check your email inbox, we sent you the installation instructions. GO, GO, GO!

How to use the Status feature

Choose another article

The “Status” feature was designed for your convenience when working with clients for a more efficient way of processing requests.

By using the Status feature, you can assign a specific label (tag) to a client and track at what stage of your workflow the client is, as well as conduct analytics on tags/statuses assigned to customers.

The setting “Statuses” is located in the section Manage -> Customer service, in the Jivo app.

In this section, you will find a list of statuses added to your account, as well as:

1. The ability to create new statuses;

2. Buttons for editing / deleting statuses (note that the preset statuses cannot be edited or deleted);

3. Buttons for moving statuses up or down in the general list;

4. Set reminder: when using a status with the “Set reminder” option activated, a reminder will be automatically created to remind you about the client in 7 days.

And… How to see a list of customers with a particular status? We took care of that. In the Archive -> Clients section, you will find a filter by assigned status. In this case, this information will also be available when downloading clients in the excel file generated by our system.

We wish you a productive work!

Do you still have any questions? Our support team will be more than happy to help you 24x7 in the chat on our site.