Callback in 30 seconds
Some customers prefer phone calls rather than chats. Connect Callback feature in Jivo to engage them
Callbacks help close deals
Phone calls and live chat are combined in Jivo: you can talk to a customer on the phone and send him messages or documents via chat at the same time. Mix these channels to raise the conversion of site visitors into customers
Jivo can tell you who's on the phone.
Information about the caller is shown automatically during the call: his city, the source he came from, what pages of your website he is currently viewing
Callback or live chat? Don't choose one thing, take it all
Live chat is convenient for delicate customer support, instant callback — for active completion of the deal. We have combined both solutions in Jivo so you can use the perfect tool for different situations.
Take calls wherever it is convenient
Make and receive calls in the Jivo app
To a SIP phone connected to your IP PBX
Redirect calls to your mobile phone if you are out of the office
Jivo is generating leads 24/7
The callback works even when the agents are busy or offline. Jivo will invite the customer to choose a convenient time for a callback.
Double sales from the mobile version of the site
In 2021, the share of mobile traffic has reached 83% — so customers order calls from mobile devices more often — with a callback feature, shopping in the mobile version of your site will become even more convenient
Calls to US
Calls to UK
Calls to Canada
Still have questions?
How does a Callback work?
How do I set up Callback technology on my website?
Can I set up the conditions for when and how I want my Callback option to be displayed?
How will the agent know that there is a call from the website?
How many agents can receive calls simultaneously?
Which countries does this service work in?
How is a Callback charged?
Are calls charged separately?
What can I do if I receive unwanted phone calls?
Where can I find the call log?
How do I combine Proactive Invitations with Callback?