Be convenient for those who use Viber
Viber is in the TOP 5 of the most popular messengers in the world. Connect Viber to Jivo: get closer to your users, process requests faster and control the quality of communication with customers
*according to a research on Similarweb
Quick answers - sale more
Viber messages arrive at the Jivo app and are distributed to available agents. As a result, customers get answers and decide in their favor faster
Safe client base
Communication does not take place on the phones of your agents, but through the Jivo app. Former employees will not be able to access message history or customer contacts
High quality rate
Assign tasks, configure notifications and classify requests between agents. By having access to chats with customers, you can correct your team's work at any time
Take advantage of Viber features for high-quality communication with customers
Jivo chatbot meets customers 24/7 in Viber and other channels
Jivo chatbot can reduce your support teams workload, answer repititive questions and let your agents focus on complex client issues.
Use ready-made templates to connect a bot in a minute and get started here.
Create a bot according to your business needs on the platform. 100% codeless intuitive chatbot builder is easy to use even if you are less than tech-savvy.
Take advantage of the Jivo and Viber integration for security and growth of your business
Viber with Jivo
— The message history is stored in the Jivo account. Access to it may be restricted at any time
— Several agents can work with the client’s request at once
— Statistics on the responses speed and quality for each agent
— Integration with CRM - all data from chats get into your sales system
— A single phone nubmer that is convenient to use in all channels
— Quick answers in a single window
— Ability to stay available 24/7 via chatbot
Viber without Jivo
— The message history is stored in your staff's phones. Upon dismissal, the data can be carried away easily
— Other agents can’t join the chat if necessary
— Impossible to track how well and quickly the agent replies to customers
— All data from chats remain in the agent's phone
— Instead of your company's single number, the customer has only your agent’s personal contact
— The customer will not receive a response until the agent sees a notification in one of the many applications
— If the customer writes outside working hours, a reply will be received only after a few hours or even days