How to make the chat pop up only once

Choose another article

If your visitors complain that the chat window is popping up too often, you can adjust your triggers according to these instructions.

These changes will limit the automatic pop up of the chat window so that it will be opened only once after a visitor enters the site.

In your Jivo Web App or one of our Desktop apps, go to Manage -> Channels -> Settings (below the channel name) -> Triggers section to limit the automatic popping up of the chat window. For example, let’s consider a trigger named “Proactive Invitation on Every Page”:

Please note that you should be using ALL in the following conditions.

Don’t forget to save the settings by clicking the “Save” button on the bottom part of the trigger settings.

Do you still have any questions? Our support team will be more than happy to help you 24x7 in the chat on our site.