How to install the chat code on Jumpseller

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To install JivoChat on your Jumpseller website, please follow the steps below:

Method 1 - Install Jivo App for Jumpseller

1. Access your Jumpseller admin panel and go to “Apps” -> Find and click the “JivoChat” app.

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2. Click “Install App”.

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3. Next, authorize the Jivo app clicking “Yes, Authorize”.

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4. If you already have an account at JivoChat (2) proceed to the next step of this tutorial. If you don’t have an account yet (1), insert a name (agent name - can be changed later), email and password (at least 6 characters - must contain at least 1 number and 1 upper case letter), click to “Create Account” and proceed to step 6 of this tutorial.

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5. Insert your credentials from your existing Jivo account and click to “Sign In” (1). If you don’t have an account yet, click to “Create account” (2) and check the previous step of this tutorial.

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6. That’s it! The chat will be successfully installed on your website.

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7. Now that JivoChat is installed on your website, it’s time to start working. To be online and start receiving messages from your visitors, please login on one of the JivoChat agent apps.

Check our Working in the App tutorial to learn more about our application.

Method 2 - Insert installation code on Jumpseller editor

1. Access your Jumpseller admin panel and go to “Themes” -> “Code Editor”.

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2. Click the “Layout” button at the top section of the page, then scroll down in the file that will open for you until you find the end of the header section. It’ll be identified by the tag </head>.

3. Paste the JivoChat installation code right above the </head> tag, as shown below.

The JivoChat code is available in the JivoChat app, in the Installation section: Manage -> Channels -> Settings (below your website name) -> Installation. Click here to check our tutorial if you can’t find the installation code in your Jivo account.

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4. “Save Changes” at the top right corner and that’s it! The chat will be successfully installed on your website.

5. Now that JivoChat is installed on your website, it’s time to start working. To be online and start receiving messages from your visitors, please login on one of the JivoChat agent apps.

Check our Working in the App tutorial to learn more about our application.

Do you still have any questions? Our support team will be more than happy to help you 24x7 in the chat on our site.