Receiving orders from website

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“Website orders” is a new channel type that allows you to connect the orders collection form on your website to the Jivo app. Processing orders is now more convenient than ever!

How to connect the channel “Website orders”:

1. Open Jivo app -> “Manage” -> Add channel -> choose “Website orders”:

2. Choose option “I have a web form on my site for receiving orders or calls”:

3. Select status and tag that will be assigned to the client when order is created, and press “Connect”:

4. Press “Sent test order” button. The the text and color o the button will change, after that press on “View order”:

5. This step will show you how the order looks like in the Jivo app, what information it contains. Press on “Back to channel settings”:

6. Copy the email address from the channel settings, you will use it for redirecting emails. After that, press on the email client you use with your email:

Last step is to set email forwarding. Please use one of our guides:

1. Gmail

2. Outlook

3. Yahoo

After that integration is set and ready to use.

When the client will fill in the orders collection form on your website, you will receive a notification in Jivo app, and alo process the order right in the app.

We wish you a productive day!

Do you still have any questions? Our support team will be more than happy to help you 24x7 in the chat on our site.